Our all-new online preowned trade-in service is now available! Get trading today and find out how to use the new tool here.

Hattons Online Pre-Owned Trade-in Service

Tuesday, August 25 2020

Our online self-service system allows you to get the quickest response with an accurate offer when considering selling a collection. 

Step 1: Product search

Use this to find items that you may like to sell. Use "Submit a product suggestion" if you cannot find the model you would like to sell.

Step 2: Add to list

Step 3: Add condition information

Step 4: Save

Adjust the quantity if necessary and click one of the "Save..." buttons.

Step 5: Submit for Valuation

When you have added all the items you wish us to make an offer on, use the "Submit for Valuation" button. Enter contact information and we hope to make you an offer within 48 hours.

Lists cannot be edited once submitted. If you would like to add other items, please use the "Create new list" button.

FAQ

We have posted some questions below. Click on the question to reveal the answers.

If your item has its original box, that should contain all the information you need to find it in our database.

If not, try looking on the underside of the model to find the manufacturer's name, as this can help narrow the search down.

Of course, there is the chance that your item may not be in our database. If you still cannot match your item against our suggestions, click here to find out how to submit unidentified items, or you can submit a product suggestion here.

Yes we do! When describing your item, please let us know if there is any damage to it, so that we can value it accordingly.
Yes we do! Please try to identify your item accurately if they don't have their boxes, so that we can value them correctly.
Once you submit your list, it will be received by one of our dedicated valuation team. They will review and value your items and be in touch with an offer.
Once we have received your list, we aim to get back to you with an offer within 48 hours. Please note that for larger lists, or lists with a large number of unidentified items, this may take longer, but we will be in touch to let you know.
If you accept our offer, we can send you a pre-paid postage label to help you get the items to us. All you would have to do would be to parcel up the items, attach the label, and drop them off at a nearby collection point, and then they will be brought to us. 

Please note, this option is only available to UK customers.

Alternatively, for larger collections, we can arrange for a courier to collect the items directly from you.

Once we have received your items, we can pay you either by a direct bank transfer, or send you a cheque, whichever you prefer. Payment is usually made within three working days of receiving your items.
Most of the time, no! The amount we offer is the amount you will receive.

The only reason an offer may change is if the items we receive are not as described in your list. If we have to change your offer, we will contact you with the revised offer and, if you are not satisfied, we can return your items to you free of charge.

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