Hattons Trunk Service
The “Hattons Trunk” service enables you to pay for & secure items and have them held at our premises. You are able to freely add further items to your “Trunk”, including pre-orders which can be set to "Add to trunk when it arrives & notify me via email".
This service is also useful for overseas customers, to combine items that arrive in stock at different times into one order and save on postage costs!
Award Winning Service
Hattons Trunk has been awarded:
"The judges loved Hattons' simple yet effective solution - which solves customer pain points by redefining the basket. Hattons demonstrated proven results for customer satisfaction and increased revenues."
How it Works
The "Add to Trunk" button option is available both in your basket and within a product listing, providing you with two ways to add items to your trunk.
Add Multiple Items to Your trunk:
If you wish to add multiple items to your trunk, we would advise adding the items to your basket, through the “Add to Cart” button against the product listing. Once you have all the items you require in your basket, click into your basket and use the option “Add items to Trunk”.
Add a Single Item to Your Trunk:
You will see an "Add to Trunk" button to the side of the standard "Add to Cart" option on any product page. Clicking this will add the individual item to your Trunk.
From here you will need to login (if not already). You will then be asked to set your trunk preferences on the first time, such as your default card, address, and a day you would like to receive an email reminder.
These options are also available in your account and can be amended later.
Once these preferences have been set, you can then add items to your trunk. You will be asked for your CVV, the payment is taken and your order number will be shown to you.
You can check the contents of your trunk at checkout or using the new 'Your Trunk' page detailed below.
Payment will be taken when placing your trunk order, as shown below. However, postage will only be calculated and paid when you choose to have your items shipped.
At checkout, any items that you assigned as going to your Trunk will clearly be displayed.
Within this area you have access to the following information and abilities:
- Products placed within your trunk
- How many were added and when
- Option to remove items
- Option to have items sent
The Trunk checkout enables you to have your items shipped:
- You will pay the shipping charge at the time of despatch, not when placing the items in your trunk.
- VAT is taken into account for those living outside of the EU (European Union).
Within "Your Account", you have the option to:
- Change your default payment card & delivery address for trunk orders
- Add all pre-orders to your trunk
- Send a trunk summary email and choose when that email is sent
Frequently Asked Questions
Our Managing Director, Richard joined Jack for a YouTube livestream to announce the Hattons Trunk and have a Q&A session.
We have also posted the most asked questions below. Click on the question to reveal the answers.
Like this article? Make sure to share it with your friends!