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COVID-19 Hattons Live Updates
View the latest service updates from Hattons.

COVID-19 Hattons Live Updates

Monday, April 12 2021
by Jack Morgan

Coronavirus: Service Updates

Last Update: Thursday 28th April 2022

Service Area

Current Status

Store

Open

Helpdesk

Operational

Inbound Deliveries

Operational

Next-Day Despatch

Operational

Digital Fittings

Unavailable

Pre-Owned

Operational

24/7 Kerbside Pickup

Operational

Returns

Operational

Trunk

Operational

 

 


Helpdesk

Our helpdesk are now available between 9:30am to 5:30pm GMT, 7 days a week.

We have streamlined our phone lines and live chat systems to enable you to speak to the correct person as quickly as possible. Find out more using the link below.

   CONTACT US   


Store

We have a limited range of products on display, but our entire selection of over 15,000 items are available to purchase in-store. Speak to a staff member if you'd like to purchase a specific item that you don't see on display. 

Please note - products cannot be handled before purchase at this time.

 

Find Out More

 


Despatch & Delivery Information

Our despatch team is adhering to the latest government guidance on social distancing with altered shift patterns to minimise risks related to Coronavirus.

All orders are currently being despatched.

Royal Mail and DPD have provided service updates adhering to the latest government guidance. These new measures are designed to minimise contact between you and delivery drivers as much as possible. Use the links below to see the latest updates:

 

   INFO   

     INFO   

 


Frequently Asked Questions

Will COVID-19 affect the release dates for forthcoming items (either from Hattons Originals or from other manufacturers)?

There is a possibility that factory shutdowns and delays in shipping will cause some items to be released later than currently expected due to COVID-19. As soon as we receive updated delivery date information, this is added straight onto our product listings. So any delays will be communicated to customers as soon as possible.

Is it possible to catch coronavirus from a package?

According to the NHS, there is currently no evidence that parcels can spread the disease.

Are you still despatching orders?

We are currently despatching orders but will monitor the situation and adhere to any further government guidance.

 

More information from NHS.uk Guidance & Q&A:

For more information about Coronavirus, please visit the NHS.uk website at the following links:

NHS.uk Health Advice - https://www.nhs.uk/conditions/coronavirus-covid-19/
 
NHS.uk Common Questions - https://www.nhs.uk/conditions/coronavirus-covid-19/common-questions/
 

 

 

Back

 

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Call Us
0151 733 3655
Phone lines open
Monday - Sunday 9:30am to 1pm/2pm to 5:15pm

Visit Us
17 Montague Road
Widnes
WA8 8FZ

Store Open Monday - Sunday 10am to 1pm/2pm to 5pm

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All prices include VAT at the current rates but are subject to change without notice.
Company Registration Number 5131251, VAT Registration Number 163 7710 60
Registered Office: 17 Montague Road, Widnes, WA8 8FZ