GBP 1.0000
menu_book Beta
directory
Marketplace
list_alt
lists
trunk
basket
login
Hattons Logo
Advanced Search
Contact Us

Your Local Online Model Railway Store

  • Home
  • New Stock
  • Bargains
  • Future Releases
  • Pre-owned
  • GBP
  • GBP
  • Contact
  • About Us
  • Site Map
Use our Trunk Service to hold items and save on postage
99.5% of orders placed by 2pm Mon - Fri are shipped same day!
Hattons Logo
trunk
basket
login
search
menu
  • Home
    GBP
  • New Stock
  • Products By Scale
  • Products By Manufacturer
  • Popular Categories
  • Pre-owned
  • Pre-owned Bargains
  • Future Releases
  • Bargains
  • Other Product Lists
  • Login/ Register
  • Directory
  • Marketplace
  • Postal Charges
  • Contact Us
  • Other Product Lists
  • Products By Era
  • Products By Country
  • Recent Additions
  • About To Sell Out
  • Bargain Packs
  • Limited Editions
  • Product Database
  • Recently Viewed Products
  • Browse By Scale...
  • OO scale
  • N scale
  • O scale
  • All scales
  • Browse By Manufacturer...
  • Bachmann Branchline
  • Hornby
  • Oxford Diecast
  • Peco
  • All Manufacturers
  • Popular Categories
  • Bachmann OO Steam
  • Bachmann OO Diesel
  • Bachmann OO Coaches
  • Hornby OO Steam
  • Hornby OO Diesel
  • Hornby OO Coaches
  • Heljan OO Diesel
  • Graham Farish N Steam
  • My Account...
  • your account
  • your details
  • your pre-orders
  • your orders
  • your trunk
  • your invoices
  • your wishlist
  • manage addresses
  • payment methods
  • email notifications
  • log out
Products
by scale
OO scale
O scale
N scale
by country
by manufacturer
by era
pre-owned
future releases
recent additions
about to sell out
new stock
best sellers
bargains
bargain packs
pre-owned bargains
limited editions
product database
recently viewed products
Shopping With Us

view cart
postal charges & policy
product return policy
customer wishlists
Registered Users

login/register
account help
Site Features
home
about us
sitemap
pre-owned trade in
news
email newsletters
press centre
meet the team
FAQs
how to find us
contact us

24131 products available to buy online now!
PayPal Logo

Home >
How Pre-Orders Work at Hattons
Find out more about our process for pre-orders.

How Pre-Orders Work at Hattons

Thursday, February 16 2023
by Jack Morgan

 

Have confidence when placing your pre-order at Hattons Model Railways.

Our website offers the facility to place a pre-order for items announced for release in the future, or for items where we are awaiting a restock from the manufacturer. This enables you to have your order processed first once the stock arrives at Hattons and is ready for despatch.

 

The Pre-Order Process

1) Click the 'Pre-order' button on any product that we have 'On Order'. You cannot pre-order an item that has already arrived into stock.

2) Our system automatically removes the ability to pre-order an item once the manufacturer's maximum order threshold has been reached.

3) Once the item arrives in stock at Hattons, we process any pre-orders first. You must ensure that your payment details are kept up-to-date to ensure that we can process your order automatically. We will attempt to contact you if we cannot take payment and if we do not get a response the item will go back on to general sale.

 

Guaranteed Pre-Order Deadlines

Certain manufacturers advertise a specific deadline for Hattons to place their trade order, this is because these items are made strictly to order and are unlikely going to be available for us to re-order in the future. We will advertise the date by which you need to place your pre-order in advance. Once the pre-order deadline has passed, these items will still be available to pre-order, however, we cannot guarantee that any placed after the deadline date will be fulfilled.

 

FAQs

  • Can I use PayPal to pay for a pre-order?
    Unfortunately you cannot use PayPal for a pre-order, only in-stock items.

     
  • Does pre-ordering reserve my item?
    Pre-ordering does not guarantee that your item is reserved, only that we will automatically attempt to take payment when your order arrives in stock. It is advisable to check your payment methods are up to date before items arrive in stock.
     
  • Can I use the Trunk Service for my Pre-orders?
    Yes you can! Any pre-orders can be sent straight to your Trunk when they arrive. Find out more about the Trunk →

     

 

View Your Pre-Orders →

 

Back

 

Like this article? Make sure to share it with your friends!

 

Call Us
0151 733 3655
Phone lines open
Monday - Sunday 9:30am to 1pm/2pm to 5:15pm

Visit Us
17 Montague Road
Widnes
WA8 8FZ

Store Open Monday - Sunday 10am to 1pm/2pm to 5pm

Follow Us

  •   Find us on Facebook
  •   Find us on Twitter
  •   Find us on YouTube
  • Top of page
  • Home
  • About
  • News
  • Newsletter
  • Contact us
  • Privacy policy
  • Terms & Conditions

All prices include VAT at the current rates but are subject to change without notice.
Company Registration Number 5131251, VAT Registration Number 163 7710 60
Registered Office: 17 Montague Road, Widnes, WA8 8FZ