Service Reinstated - Feb 2021
We are very pleased to announce that our Curbside Pickup service has been reinstated at 11am on Tuesday 23rd February. Orders placed after this time will be able to request Curbside Pickup as a despatch option.
You will also be able to use our trunk service, and ship your trunk orders to our Curbside Pickup lockers for collection.
We apologise for any inconvenience the service being suspended may have caused, and thank you for your patience whilst we worked to get this service up and running again. If you need any assistance with your Curbside pickup order, please contact our friendly helpdesk team using the button below, who will be more than happy to help.
How to Use Curbside Pickup
Place an order on our website and choose the “Curbside Pickup" shipping option to have your order left in one of our lockers. You can then come along and collect your item(s) at a time that best suits you. The lockers are accessible 24 hours a day.
If you have any questions or feedback, feel free to leave them in the comments below, or get in touch here.
Curbside Pickup orders can be held in a locker for a maximum of seven days.
If you are unable to collect your order within this timeframe, we will automatically have your order shipped out to your home address.
Our Customer Experience team are more than happy to help with your order, should you need to change your collection or delivery method. Contact Us here.
How to Collect Your Order
Our collection lockers are located to the right of our entrance gates. They are accessible via their own door, 24 hours a day (even when our main hub is closed). To ensure the security of your parcels, the key is collected from a keysafe inside. After you have placed your order online, you will receive an email or text message with details of how to collect your order and your pin code for the keysafe.
If you require assistance during your visit. Feel free to use the video doorbell system, located to the left of the keysafe. A member of staff will be able to guide you.
Using the Keysafe
Upon entering, you will be presented with a key safe, which is where you will collect the key for your locker. Follow the steps below:
1) Press anywhere on the touchscreen to begin
2) Select 'Key Pickup' from the menu (2nd option in the list)
3) Enter the PinCode sent to you by email or text from "KeyCafe"
Retrieve Your Key
Collect your key from the slot. Don't forget to close it after you've retrieved it.
Find the Corresponding Locker
1) Unlock the locker and collect your parcel
2) Close locker and lock with key
Return Your Key
Q) How much notice do I need to give to collect?
A) 24 hours
Q) How long can I leave an item in a locker before collecting?
A) We recommend collecting as soon as possible. You order can't be left in a locker longer than 7 days. We suggest you use our Trunk Service, for longer term order storage.
Q) What is the £4 charge?
A) This is a deposit, which is refunded to your payment card upon collection of your order.
Q) When can I access the lockers?
A) They are accessible 24hrs a day.