Coronavirus: Service Updates
Last Update: Wednesday 27th May 2020 at 13:30 BST
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Store
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Helpdesk |
Deliveries |
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Operational |
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Next-Day Despatch
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Digital Fittings |
Pre-Owned |
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Operational |
Limited Service
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Returns
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Operational
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Latest Updates
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The majority of our team are working at home
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Helpdesk Team now available 24hrs a day
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Orders are being despatched as normal
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Next Day Delivery Option has now been re-instated
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Limited DCC Fitting Service has now been re-instated
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Our store remains closed to ensure the safety of our operations staff but this is being reviewed each week in line with government guidance
We will continue to monitor the situation and update our customers as soon as possible if anything changes. We greatly appreciate your business, support and understanding during this difficult time.
Helpdesk
Our helpdesk are now available 24 hours per day, 7 days a week worldwide.
We have streamlined our phone lines and live chat systems to enable you to speak to the correct person as quickly as possible. Find out more using the link below.
CONTACT US
Despatch & Delivery Information
We are operating a smaller despatch team, adhering to the latest government guidance on social distancing with altered shift patterns to minimise risks related to Coronavirus.
All orders are currently being despatched. We currently have no plans to suspend our despatch operations.
Royal Mail and DPD have provided service updates adhering to the latest government guidance. These new measures are designed to minimise contact between you and delivery drivers as much as possible. Use the links below to see the latest updates:
Frequently Asked Questions
Will COVID-19 affect the release dates for forthcoming items (either from Hattons Originals or from other manufacturers?
There is a possibility that factory shutdowns and delays in shipping will cause some items to be released later than currently expected due to COVID-19. As soon as we receive updated delivery date information, this is added straight onto our product listings. So any delays will be communicated to customers as soon as possible.
Is it possible to catch coronavirus from a package?
According to the NHS, there is currently no evidence that items from China and parcels can spread the disease
Are you still despatching orders?
We are currently despatching orders but will monitor the situation and adhere to any further government guidance.
More information from NHS.uk Guidance & Q&A:
For more information about Coronavirus, please visit the NHS.uk website at the following links:
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