Coronavirus: Service Updates
Last Update: Friday 15th January 2021, 10:45am GMT
Latest Updates
Hattons Same-Day Despatch Performance
We are anticipating an increase in orders over the next few weeks, and have recruited extra team members to help fulfill them. The visualisation here shows how our magnificent dispatch team has been performing.
Our helpdesk team are available between 7am and 7pm GMT, 7 days a week, should you require any assistance.
Stay safe and thank you for shopping with us.
Helpdesk
Our helpdesk are now available between 9:30am to 5:30pm GMT, 7 days a week.
We have streamlined our phone lines and live chat systems to enable you to speak to the correct person as quickly as possible. Find out more using the link below.
CONTACT US
Despatch & Delivery Information
Our despatch team is adhering to the latest government guidance on social distancing with altered shift patterns to minimise risks related to Coronavirus.
All orders are currently being despatched. We currently have no plans to suspend our despatch operations.
Royal Mail and DPD have provided service updates adhering to the latest government guidance. These new measures are designed to minimise contact between you and delivery drivers as much as possible. Use the links below to see the latest updates:
Frequently Asked Questions
Will COVID-19 affect the release dates for forthcoming items (either from Hattons Originals or from other manufacturers)?
There is a possibility that factory shutdowns and delays in shipping will cause some items to be released later than currently expected due to COVID-19. As soon as we receive updated delivery date information, this is added straight onto our product listings. So any delays will be communicated to customers as soon as possible.
Is it possible to catch coronavirus from a package?
According to the NHS, there is currently no evidence that parcels can spread the disease.
Are you still despatching orders?
We are currently despatching orders but will monitor the situation and adhere to any further government guidance.
More information from NHS.uk Guidance & Q&A:
For more information about Coronavirus, please visit the NHS.uk website at the following links:
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