Coronavirus: Service Updates
Last Update: Friday 27th March at 11:15am GMT
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Store
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Helpdesk |
Deliveries |
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Closed |
Operational |
Operational |
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Next-Day Despatch
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Digital Fittings |
Pre-Owned |
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Suspended |
Suspended |
Operational |
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Returns
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Operational |
Latest Updates
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The majority of our team are now working at home
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Phone lines open Monday to Sunday (9am to 5pm GMT)
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Orders are being despatched as normal
We will continue to monitor the situation and update our customers as soon as possible if anything changes. We greatly appreciate your business, support and understanding during this difficult time.
To receive an email with any operational updates please sign-up using the form below:
Helpdesk
Our helpdesk will continue to operate with slightly amended opening hours, Monday to Sunday between 9am and 5pm. Phone lines, live chats and emails will not be monitored outside of these hours for the time being.
We have streamlined our phone lines and live chat systems to enable you to speak to the correct person as quickly as possible. Find out more using the link below.
CONTACT US
Despatch & Delivery Information
We are operating a smaller despatch team, adhering to the latest government guidance on social distancing with altered shift patterns to minimise risks related to Coronavirus.
All orders are currently being despatched but we have now suspended our 'Next Day' service option. We currently have no plans to suspend our despatch operations.
Royal Mail and DPD have provided service updates adhering to the latest government guidance. These new measures are designed to minimise contact between you and delivery drivers as much as possible. Use the links below to see the latest updates:
Frequently Asked Questions
Will COVID-19 this affect the release dates for forthcoming items (either from Hattons Originals or from other manufacturers?
There is a possibility that factory shutdowns and delays in shipping will cause some items to be released later than currently expected due to COVID-19. As soon as we receive updated delivery date information, this is added straight onto our product listings. So any delays will be communicated to customers as soon as possible.
Is it possible to catch coronavirus from a package?
According to the NHS, there is currently no evidence that items from China and parcels can spread the disease
Are you still despatching orders?
We are currently despatching orders but will monitor the situation and adhere to any further government guidance.
More information from NHS.uk Guidance & Q&A:
For more information about Coronavirus, please visit the NHS.uk website at the following links:
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