Q: Where is your shop/ where are you based?
A: We are based in Widnes, which is just a short drive from Liverpool. See our "Find our Shop" page for more info.
Q: Do you deliver internationally?
A: Yes we do. To see available postage options when placing an order online, simply progress to the stage where you enter your delivery address and you will be able to see a list of postage options and couriers which we can offer along with their associated costs.
Q: When do I pay for an item if I pre-order it?
A: When you place a pre-order we will take your address and payment details which are then held securely against your order. Once the item is released by the manufacturer and we have it in stock, we will automatically charge your payment method and despatch the item(s) to you.
Q: Can I access your store via public transport?
A: The closest railway station to our store is Hough Green, various stopping services from Liverpool Lime Street and Manchester Oxford Road/ Picadilly call here. From there, it's just a 10 minute taxi ride. (The store is not accessible by foot) Find out more on our "How to Get Here" page.
Q: What are your opening hours?
A: Our store is open 7 days a week from 9am to 5pm. Our phone lines are open between 7:30am and 6pm Monday to Saturday and 9am to 5pm on Sundays. Please note that Bank Holidays may affect these opening hours. We will post any amendments in the "News" section of the website.
Q: Do I get a warranty with my purchases?
A: Yes! All products purchased from us (including pre-owned stock) come with a 6-month warranty as standard. If a product develops an issue after that time, you can still contact us for help and advice. Find out more on our "Returns Policy" page.
Q: Can you repair my locomotive?
A: We don’t have a general repair service available but if you’ve purchased an item from us then you will have warranty cover available for at least 6 months from the date of purchase. We will do our best to replace or exchange faulty items in these cases.
Q: Where do you make your exclusive models?
A: Hattons manufactured products are produced with a range of high-quality partners, in the UK, China and across the globe.
Q: How do I submit an idea for a locomotive I'd like you to make?
A: Simply send us some details to ideas@hattons.co.uk for your idea to be considered by our exclusives team.