Frequently Asked Questions
Where is the Hattons Model Railways shop based?
We are based in Widnes, just a short drive from Liverpool and 5 minutes from the M62.
See our "Find our Shop" page for more info.
Do you deliver internationally?
Yes we do. All our international postage is priced based on the size and weight of the items purchased, and also vary according to the postage service selected.
To see all available postage options when placing an order online, simply progress to the stage where you enter your delivery address and you will be able to see a list of postage options and couriers which we offer to your location along with their associated costs.
When do I pay for an item if I pre-order it?
When you place a pre-order we will take your address and payment details which are then held securely against your order. Once the item is released by the manufacturer and we have it in stock, we will automatically charge your payment method and either despatch the item(s) to you, or add them to your Hattons Trunk if the option has been selected.
Can I access your store via public transport?
The closest railway station to our store is Hough Green, various stopping services from Liverpool Lime Street and Manchester Oxford Road/Manchester Piccadilly call here. From there, it's a short 10 minute taxi ride. (The store is not currently accessible on foot).
Find out more on our "How to Get Here" page.
What are your opening hours?
Our phone lines are open every day from 9:30-17:30 GMT. Please note that Bank Holidays may affect these opening hours. We will post any amendments in the "News" section of the website.
Our customer store is currently closed to the public due to the Coronavirus Pandemic.
Do I get a warranty with my purchases?
Yes! All products purchased from us (including pre-owned stock) come with a 6-month warranty as standard. If a product develops an issue after that time, you can still contact us for help and advice.
Find out more on our "Returns Policy" page.
Can you repair my locomotive?
We don’t currently offer a general repair service but if you’ve purchased an item from us then you will have warranty cover available for at least 6 months from the date of purchase. We will do our best to replace or exchange faulty items in these cases.
Where do you make your exclusive models?
Hattons manufactured products are produced with a range of high-quality partners, in the UK, China and across the globe.
How do I submit an idea for a locomotive I'd like you to make?
Simply send us some details to firstname.lastname@example.org for your idea to be considered by our exclusives team.