Terms & conditions

• The box and packaging of a collectible item is deemed to add significant value, as such this is classed as part of the product and may form the basis of a refusal for return. Under these circumstances we may offer to repair or replace the product but not the packaging.
• Our guarantee and your right to return will be null and void if the item or packaging has been interfered with or misused in any way.
• Damage caused by external sources or misuse does not constitute a part of this guarantee and is therefore excluded.
• The buyer assumes all responsibility when carrying out any work or modifications on an item and acknowledges their understanding that the warranty will be voided by doing so.
• Our guarantee does not cover consequential damages of any type.

• Your payment card will not be charged until items are in stock. 
• Please quote your Order number in all correspondence regarding orders for items not in stock. 
• P&P will be charged at a normal rate on each consignment. £3 for 1 diecast model or package under 130g, £5 on other UK orders. Occasionally, at our discretion, we may refund or reduce postage on advance orders when our suppliers have released similar products over a short period of time, rather than simultaneously. 
• Requesting an email notification created no obligation to buy

• The cardholder must collect the goods, not someone on their behalf.
• The cardholder must bring the card they ordered with and photographic ID such as a Passport, Driving licence or national UK ID card.
• The customer will be charged a £5.00 admin fee that will be refunded upon collection.
• Customers must come and collect the order within 7 days. After 7 days we will use the £5.00 admin fee for postage and despatch the parcel to the payment address.

The returns and refunds policy forms part of our Terms and Conditions and such is binding. To view this policy in its entirety, please view www.hattons.co.uk/returns.
Any refunds will be issued to the card that was originally used to purchase the goods, usually on the day that the item arrives back with us. Once refunded the card issuer may take between 7 - 10 days to process the money back into your account.
Cheque refunds will usually be processed by us within three to five days of the item arriving with us, the cheque will then be subject to the normal clearing time of your bank.
Non-UK customers may be charged a conversion fee for any refunds processed into their account, Hattons Model Railways can not accept any liability for these charges.

• Customers returning an item for exchange should be aware it is their responsibility to pay for both return and outgoing postage of an item.
• Exchanges are limited to one exchange per invoice, the new goods would then only be eligible for refund or replacement with an identical item in the event of a fault.

• We occasionally issue discount codes and vouchers that are available for use on most but not all items or shipping destinations. We will advise customers if the discount is not applicable before despatch of their order.
• Promotions, vouchers and discounts are limited to one per transaction while stocks last.
• Free gift promotions are limited to the gift advertised and may not be redeemed against any other item.
• We reserve the right to discontinue special offers or discounts without notice.