Account Login Troubleshooting
If you're having issues logging in to your account, we recommend that you try the following steps:
1) Clear your Browser Cookies & Cache
Clearing your browser's cookies and cache is often the solution to any issues with logging in. Old data in your browser can prevent websites from functioning correctly. Use the buttons below to find guidance on how to do this - relevant to whichever browser you are using.
Google Chrome |
Mozilla Firefox |
Apple Safari |
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Microsoft Internet Explorer |
Microsoft Edge |
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2) Try a Different Browser or Device
Logging in from an alternative browser or device will narrow down the issue. If you are able to login from elsewhere, it could indicate a problem with the previous browser or device you were using. Or, if you still cannot login - you can then escalate the problem to us and we will find a solution.
3) Report to Us
If neither of the above steps have solved your login issue, then we recommend that you get in touch using the button below. Please provide us with the following information to ensure our IT team can respond to your issue as quickly as possible:
- Details of the login issue
- What device you are using
- What browser you are using
This will only clear cookies and cache data stored by hattons.co.uk