New Category - Open Box

OPEN BOX CATEGORY

We are introducing a new product category on our website that will be listed within the pre-owned section. The items in this category will be clearly labelled as "Open Box" in the title as well as having '-OB' on the end of the items product code. 

This category will be used to identify New Items that can be classified as "Open Box" for a variety of reasons, including:

• Product was ordered to be DCC fitted and then order cancelled prior to shipping.
• Ex-store stock from suppliers
• New products arriving with cosmetic damage to box/packaging

"Open Box" items will have been opened by a member of Hatton's staff to ensure it is in good working condition but will otherwise be unused.

These items will still be covered by our usual 6 month guarantee and if you're not satisfied with the item then you are more than welcome to return it to us by following our standard return procedures. 

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