How to Contact us & Place an order  

Prices

All prices are in £ Sterling

Sales Tax

Prices include VAT (UK & EU purchase tax). You do not pay this tax if you do not live in EU countries. You may have to pay your own countries equivalent to customs import tax - this is determined when your parcel arrives at your home countries customs department.

Placing Orders

We need

• Your Name
• Your Postal Address
• Shopping List with the Product Codes & brief description for each item
• Payment Details

When placing a second or subsequent time, you must still supply full details, as we do not store customer records on file.

Do not send the same order to us 2 or more times. e.g. An order by email with a copy by fax or in the post. This is likely to result in duplication of orders.

Payment

• If paying by cheque please include with the above and send by post. Make the cheque payable to "Hattons Model Railways Ltd "
• If paying by credit or debit card please include the card number and expiry date. (Some cards also require start date, namely the Royal Bank of Scotland switch cards). Our shopping cart system is fully secure, so you can be assured that when giving your credit card details no-one else will have access to them. If you order by ordinary E Mail we advise splitting card numbers over 2 consecutive emails for extra security. Sorry Diners club cards and some Visa Electron are not accepted.
• If paying by Switch card please include the long account number, issue number (where applicable), and expiry date.

If paying by any card it is possible to order by telephone (between 8am and 6.00pm British time) on +44 (0)151-733-3655 - Monday to Saturday or between 10.00am and 4.00pm on Sundays

OR you may order by email (info@hattons.co.uk) or fax (+44(0)151-734-4040) at any time

There are five methods of ordering items from this website :-

1. Buy items online from this site - all our stock available on this secure shopping basket style site
2. Snail Mail - Click here to download a Text Order Form which you can print out, fill in accordingly and post to us by mail.
3. Telephone From UK 0151 733 3655  International +44 151 733 3655
4. FAX From UK 0151 734 4040 International +44 151 734 4040
5. Email - Click here to access our "Contact us" form where you can send us an email.

Postal rates and delivery times

We only sell NEW PRODUCTS by mail and through this website.

Everything we have for sale by mail is somewhere on our ehattons.com website. This website lists just UK outline items

We advertise in several model magazines but our ad. in "The Railway Modeller" magazine carries our full stock listing. Apart that is from changes that have occurred in the several weeks, between copy submission and publication.

This website is therefore much more up to date!

Complaints and Order Process Enquiries

Please phone us on (0151) 733 3655 and a member of staff will be able to assist you straight away. Calls are charged at standard rate. Alternatively email us at info@hattons.co.uk

EMAILS: Any email we receive shall be acknowledged within 5 days (normally within 1)

PRIVACY STATEMENT

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• Your name
• Address
• Phone number
• Email address
• Credit/debit card details

We will never collect sensitive information about you without your explicit consent.

We hold information regarding foreign customers to help speed up the order process. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

If you have any questions/comments about privacy, you should email us.

Cancellation Rights

The consumer has the right to cancel their order within 7 working days without giving a reason. The 7 working days start from the day after the day the customer receives the goods. The customer may have to pay the cost of returning the goods.

This does not affect your statutory rights as a consumer

LAST UPDATED - 18 March 2004