Meet the Staff
This page is designed to further improve our customer-staff relationship. Each member of our team would like their own little space by way of introduction and to explain what they take pride in doing at Hattons Model Railways.
A page such as this would not feel quite right without the introduction of this man. Norman Hatton founded the business way back in 1946, and passed away in late August 2005 at the grand old age of 87. Norman worked nearly full time in the shop right up until his 86th year, sharing his experiences with the younger members of staff and our regular customers
Norman had a razor sharp brain and business sense unfaltering since his younger days! Our picture shows him packing orders in the old shop a few years ago. Whilst modelling the very same shop coat he bought brand new with his coupons for opening day.
ex Managing Director
Keith Hatton was born in 1959, and died, aged 48, during September 2008. At the time of his death, Keith had been responsible for Hattons emergence as the leading independent retailer, in the sector which we operate in.
He is missed by all the staff and customers who came into contact with him during his reign as the leader of our firm, and it will be some time before we adjust to his loss. We would like to thank all those who have supported us during the difficult time following his death, and appreciate the kind emails and letters of condolence we have re
Keith was a unique and dynamic man, who led from the front. His knowledge and experience were undoubted, as was the commitment which he gave to the firm, for over 30 years.
Christine Hatton is the owner and Managing Director of Hattons Model Railways. She has worked for the firm for over 20 years, and many of our customers will have been served and assisted by her.
Following the death of her brother Keith, in 2008, Christine has stepped up to the mantle, to take over the reigns of running the firm. She has a great deal to contend with, given the size of our firm, the number of products we stock (approx 6000), the number of staff we have (57 as of Nov 08), and the number of places where we advertise (16 magazine titles and 4 websites).
Christine is determined for the growth and development of the business to continue in the manner it had done, before the death of her father Norman, and brother Keith. We accept that this will be a difficult task, but are determined that it will provide the best tribute to Norman and Keiths memory.
Business Development Manager
Richard works with the Retail, Warehouse & Office leaders, to help take charge of the long-term direction of the firm. He was a customer of ours until the age of 13, then rejoined us in 1999 to help develop our online commerce systems. After a spell away, he returned in October 2004 to take general charge of the firms development
Paul is our Retail Manager, and as such works very hard to ensure our customers have the best possible experience with Hattons. He joined the company five years ago, working part time whilst studying English and Philosophy at university, and has been here ever since. Paul is originally from St. Helens ,and is a fan of St. Helens Rugby League Club - especially when they’re doing well. Paul also admits to having an unhealthy interest in fine food and wine - though he confines their intake to outside of work hours!
Lesley has two degrees and a masters! She is responsible for finding space for our many new products and she can now bend space with her mind.
Lesley is a keen sports fan and enjoys watching Rugby Union and Formula 1 in particular. Due to Sky’s monopolisation of televised sport, Lesley has to watch in the pub.
Graeme Hogg has been working in Hattons since January 2003 and is the man in charge of advert production and various other matters.
We’re glad to have his rough and calloused hands back at the Hattons IT command centre where he deals with complex computer problems with cold and calculated efficiency.
David is our Retail Specialist and patiently answers our every question about railways and modelling, which are often prefaced by a loud cry of ‘DAVE!’ David has a passion for aircraft and railways, and works hard preserving locos as a volunteer in the diesel department of the East Lancashire Railway. He is also a keen modeller, specialising in 1/72nd, 1/48th and 1/35th scale Military vehicles, aircraft and figures. David also finds time for his love of history, and actively takes part in WWII re-enactments as a German ‘Fallschirmjager’ or paratrooper. What David doesn’t know about modelling isn’t worth knowing but luckily he shares his expertise, as well as updates about his recent projects, on his blog at davemodelblog.blogspot.com.
Carlo is the chap responsible for our slick looking adverts in magazines and online that have probably brought you to our site. He has two dreams in life: to own a ford probe and to own a shed full of coal (probably to power the Probe).
Conor ‘Peter Pan’ Clarke is the boy who never grew up. Well, never grew old - he still looks about 12. Despite his youthful looks, Conor’s been around the block a few times. He tried his hand at being a professional musician - he even played Glastonbury! We’re not complaining though. He’s a top gent and he loves close up magic so often entertains us in the shop with a song or sleight of hand illusion. Or both! Or all three!
Gemma studied Physical Geography at the University of Liverpool before proving she was so clever she could achieve a masters degree. It was whilst studying for her masters in Environment and Climate Change that Gemma joined the Hatton’s world, and liked it so much she stayed on full time after graduating. Outside of work Gemma enjoys curling up with a good book, particularly Stephanie Meyer’s Twilight series. She is also a keen traveller, and in the last year has ticked Rome, Barcelona and Germany off her list of places to visit. Gemma’s claim to railway fame is her Eurostar journey on the way to the German Christmas markets. She also gained first hand experience of the German rail network whilst in the country - don’t worry though, she did manage to find time to do some shopping during all this research!
John joined our products team in 2009. Before working at Hattons, John managed a hobby store for 18 years and also had his own retail franchise for a number of years.
John is responsible for maintaining the display in our shop and when not doing this he can be found sharing his vast railway knowledge with customers and other members of staff.
John is a keen railway modeller and has a small layout based on a Freightliner diesel depot. He is a member of the Merseyside Model Railway Society and recently acted as floor manager for an exhibition.
In his spare time John enjoys activities such as walking, driving and watching most sports.
Kev gained his excellent customer service skills whilst working for a bank, before realising that this was not were his passions lay, and instead decided to use those skills working for Hatton’s. Kev studied History at university - but for some reason doesn’t like it when you ask him the exact date of every historical event you can think of!
Bryan is one of the newer members of staff in our Retail team and has a keen interest in Railways and buses. Bryan was a regular face in the shop before he joined us on the other side of the counter! He is also interested in theatre and performing arts particularly enjoying musicals. One of his favourites is Ghost the Musical.
Paul is one of the longest serving part-time members of staff, having joined us during his halcyon sixth-form days. He's all grown up now, and is currently studying for his Master's degree in International Relations at the University of Liverpool. In his spare time, Paul likes to play the guitar and mandolin, cook with exotic ingredients and read forbidden literature. He can often be found cycling the 9-mile round trip to work, getting splashed by inconsiderate drivers.
Mike has been with us since 2007 at the same time as completing his academic studies. Currently, he’s working on a Master’s in Research Methods and Statistics. He’s also big on the performing arts scene having taken stand-up shows to the Edinburgh Fringe, being commissioned to write a pantomime and having a couple of minor film roles. His role as ‘Hipster #1’ in the 2014 film Noble has earned him little critical or commercial acclaim, but has given him a Bacon Number of 3, so he’s pretty happy with that.
John is one of our resident experts. He has a keen interest in modelling particularly constructing dioramas, and frequently has to resist spending his wages on Airfix models. John also has a Railway Layout which he constructed himself using some of the skills he acquired during the three years spent studying Engineering at college. The layout also belongs to his brother Mark, and sharing a layout has obviously given the brothers good practice with working together, as we have not had any sibling brawls yet! John is also a member of the East Lancashire Railway Preservation Society, as well as the Merseyside Tramway Preservation Society, and enjoys studying History. His main focus is railways and their engineers, as well as some military history.
Mark is not only interested in model railways, but also the real things, which is shown in his vast knowledge of both. He shares a layout with his brother, John, but is also an enthusiast of buses and trams, particularly the Blackpool Tramway. Mark has pursued his interests by joining the East Lancashire Railway and the Merseyside Bus Club - and working for Hatton’s of course. He is also a very active person, and enjoys swimming, driving and beating people at pool.
Born in Cumbria and raised by shepherds, Morgan is yet another of our musically talented contingent. He can play guitar, 5-string banjo, mandolin and drums. He’s also a vintage comedy fan, enjoying the Marx brothers and Laurel & Hardy in particular. Morgan is keen reader with his favourite genre being detective fiction. We’ve detected that he’s an all round top bloke.
Collectively, our staff have amassed quite a few qualifications but only Anne is qualified as a Yoga Instructor after training in Kerala, South India. She is also an experienced Complementary Therapist, specialising in Reflexology. Anne has fond memories of watching the film 'The Railway Children' as a child and in the near future she would love to fulfill her ambition of riding on the Orient Express.
Luise is one of our newest members of the team, who joined us just before the Christmas rush and is now a permanent member of staff.
Before moving to Liverpool and joining us, Luise lived in Newquay, Cornwall, where she enjoyed living in a seaside town, but managed to avoid the surfing.
Originally from South Yorkshire, Luise has fond memories of her visits to the National Railway Museum in York with family on a regular basis.
In her spare time Luise reads and writes a lot, volunteers with several arts organisations, loves to visit family and go on adventures with friends.
Lucy is currently studying for an MA in Classics and will shortly be commencing a PhD in the same subject. Lucy may have the highest profile TV appearance of our staff roster; an episode of ‘This Morning’ as a child, starring as the narrator in a nativity production shot at the Albert Dock. After 21 years of living in guilt, Lucy finally became a vegetarian in 2008. All animals are now safe in her presence, as are bottles of Fanta, which Lucy is barred from drinking as it makes her giddy.
Niall joined our team in Summer 2013 and has been helping our customers ever since. Niall can often be found on our front counter and answering the telephone, and manages to work at Hatton's whilst studying at University. Being a loyal Hull City supporter, Niall is often in a state of concern about how his football team are performing.
Darren joined us in September 2013 and quickly became very popular by bringing in lots of food from home. Unfortunately not much of this finds its way to our customers due to other members of the team. Darren enjoys cooking and taking his dog for a walk with his family. He's been to South Korea and Mongolia, and handles the daily voyage between Widnes and Liverpool daily.
Dave or “David Martin” to his friends is the new poster boy for Diesel locos. And what he doesn’t know about this hobby can be written on a pin head with a pneumatic drill. He joined our team as a Retail Specialist in September 2013 and is currently adjusting to the harsh merseyside climate - he’s originally from sunny Manchester
John can often be found on our front counter helping our customers and making sure everything is ship-shape in store. It's usually John's fault that we run out of milk from offering cups of tea to so many customers! John has previously worked in banking and schools, and now broadens his model railway knowledge on a daily basis.
Amy has a huge interest in health and fitness, and has worked in a gym in Leeds before joining Hatton's. When Amy arrived we all had to swap the cakes and pasties for fruit and granola, so on her days off the rest of the staff take the opportunity to make the store like Willy Wonkers Chocolate Factory. Amy helps our shop, telephone and online customers.
Helen joined us in February 2014 after moving from Barbados to Liverpool. Helen's friendliness and enthusiasm cannot be missed, and she can be found helping our shop and mail order customers. An avid Liverpool fan and season ticket holder, Helen is often asking for a day off on match day!
Lucy travels every weekend from North Wales to help make sure our weekends run smoothly. Despite this amazing achievement before and after every shift, she is sometimes defeated by fits of hiccups. When not hiccuping Lucy can often be found in our store helping customers find what they are looking for.
Back Office Assistant
Back Office Assistant
He has studied as an electrical engineer, and has since returned to work at Hattons.
If you need a job doing, you can always rely on Robbie. He was working so fast today he had to be chased around the stock room in order to grab this rare picture opportunity! Robbies mum had to dig out his birth certificate in order to get him into secondary school, after his Mach 3 went blunt.
Warehouse Leading Operative
Warehouse Leading Operative
Gareth lists his hobbies as including walking, therefore he will gets lots of practise whilst collecting all the items for your orders!
Warehouse Leading Operative
Introducing Peter Warburton. Peter is the post-room supervisor. This is who we all come to when we need some questions answered and Peter Walsh is too busy (always). Peter seems to thrive on hard work and always appears to be doing more than one job at one time usually everyone elses. Bearing this in mind there is never a sign of a grumble when we ask him for help. Peter too is a keen athlete but with a gammy leg. Finally a tip for all you fans of the sport of kings. Always back any other Gee Gee than Peters tips!
Warehouse Leading Operative
Warehouse Leading Operative
Warehouse Leading Operative
Is on a gap year, ready to go Oxford Brooks where he will be studying Astro Physics.
Chris is a keen sports man and enjoys Football, Tennis, Pool and lifting pints of beer to his mouth. Chris is also a big Everton fan and is a regular fixture at Goodison Park where they have the largest selection of pies in the Premier League.
Chris can also be spotted around the night spots of Liverpool ‘living it up’ before his career in science calls.
He enhances the staff in the stock room’s lives by singing them hundreds of different songs from every genre of music conceivable. Sadly he only knows the first line to each but he’s always roughly in tune.