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CONTACT US/PLACE AN ORDER
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Link to Frequently asked questions
Prices
All prices are in £ Sterling
Sales Tax
Prices include VAT (UK & EU purchase tax). You do not pay this tax if you do not live in EU countries. You may ( if unlucky!) have to pay your own countries equivalent to customs import tax
Placing Orders
We need
When placing a second or subsequent time, you must still supply full details, as we do not store customer records on file.
Do not send the same order to us 2 or more times. e.g. An order by email with a copy by fax or in the post. This is likely to result in duplication of orders.
Payment
If paying by any card it is possible to order by telephone (between 8am and 6.00pm British time) on +44 (0)151-733-3655 - Monday to Saturday or between 10.00am and 4.00pm on Sundays
OR you may order by email (sales@hattons.co.uk) or fax (+44(0)151-734-4040) at any time
There are five methods of ordering items from this website :-
Postage
*
Most
Of UK
£4 per
Order.
Any size. Usual despatch within 24 hours.
* Northern Ireland, Isle Of Man, Scottish Highlands and Islands postage £5 per order. (POSTCODES AB,BT,JE,GY,IM,IV,KW,PA) We usually split larger orders to these places into two or more small parcels, as this is cheaper than sending them all in one. All the carriers now charge up to £30 to deliver a parcel over 2Kg to the above places.
Channel Islands & BFPO deduct 7/47th VAT, postage £5 per order.
As an option we can send a UK order by Royal Mail special delivery. This guarantees delivery by midday the next working day (Saturdays and Sundays don't count). This service is useful if delivery on a particular day is essential or is very urgent. Also Royal Mail have not as yet ever lost any of our parcels sent by us this method. The charge for this service is £7 providing the order weighs less than 2 Kg. Over 2Kg the charge is £16. Please check with us by telephone if you are unsure of the weight and wish to use this option. But as a general guide an average 00 scale locomotive weighs about half a Kg without packing , a coach a quarter Kg. A wagon a 1/7th kg. Complete electric trainsets several Kg. N gauge items apart from boxes of flexible track very little.
Overseas
Postage
Overseas customers Except those living in the European Union
countries, customers can deduct 7/47th VAT (tax) from the total
price (excluding printed material eg catalogues).
The rest of the world is charged at cost (please specify airmail or surface mail). As a Guide, Airmail cost is generally slightly greater than the VAT deduction (7/47ths), Surface mail is about half that, but catalogues are expensive to post as they are heavy and there is no VAT to deduct on them.
It is unfeasible to supply exact costings of how much delivery will be in advance of taking orders. That is why payment by credit card is much easier than paying by in advance by cheque or any other means.
Eurocheques are being withdrawn and we can no longer accept them as our bank now charges £7 to negotiate each one.
Separate despatch notes posted for non-Europe orders over £50.
UK orders are normally despatched by return by Royal Mail or Parcel Force and are delivered in a few days. Allowance should be made for postal delays beyond our control. With regard to foreign orders- these are despatched within 4 days by Parcel Force or Royal Mail . Orders sent via airmail are usually delivered within a week after despatch and surface mail sometimes takes up to 6 weeks but it is often much quicker than this as the post office sometimes forwards surface mail via airmail.
To contact out Foreign Exports manageress, Mrs Julie Jones: julie.exports@hattons.co.uk
CURRENCY CONVERSION
Click HERE to jump to another site to convert your currency to and from £ Sterling. Please BOOKMARK our site before you go!
We only sell NEW PRODUCTS by mail and through this website.
Please do not send E mails asking about items made donkeys years ago.
Everything we have for sale by mail is somewhere on this website.
We advertise in several model magazines but our ad. in "The Railway Modeller" magazine carries our full stock listing. Apart that is from changes that have occurred in the several weeks, between copy submission and publication.
This website is therefore much more up to date!
Complaints and Order Process Enquiries
Please phone us on (0151) 733 3655 and a member of staff will be able to assist you straight away. Calls are charged at standard rate. Alternatively email us at enquiries@hattons.co.uk
EMAILS: Any email we receive shall be acknowledged within 5 days (normally within 1)
PRIVACY STATEMENT
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent.
We hold information regarding foreign customers to help speed up the order process. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
If you have any questions/comments about privacy, you should email us.
Cancellation Rights
The consumer has the right to cancel their order within 7 working days without giving a reason. The 7 working days start from the day after the day the customer receives the goods. The customer may have to pay the cost of returning the goods.
This does not affect your statutory rights as a consumer
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LAST UPDATED - 18 March 2004
